Delivery Policy
UNITED STATES DOMESTIC SHIPPING
Fulfillment Schedule: Monday – Friday 7AM – 12:00 Noon ET. We do not fulfill orders on weekends or major holidays. We process orders within 48 hours of payment during normal business hours. If an order arrives Friday afternoon, it will not process until Monday (unless Monday is a US holiday).
Shipping Rates: Domestic orders equal to, or exceeding USD $19.99 qualify for free standard shipping.
Default Delivery Service: Once shipped, we ask that you allow 3-8 business days for standard First-Class mail deliveries. Transit times may exceed delivery estimates due to carrier delays (weather, temporary service outage). Estimated delivery times are calculated at checkout based on destination. Domestic delivery times for default service are estimates only and are not guaranteed.
Expedited Delivery Service: We use Federal Express for our expedited service. There is a service fee for expedited service. Options and rates are available for review during the payment process. Federal Express does not ship to PO boxes. Federal Express deliveries are during normal business hours (weekdays) only. No weekend delivery service is available. Please note this when ordering later in the week. For example, orders arriving for processing Wednesday through Friday may not qualify for same week delivery depending on delivery option purchased.
P.O. Box or APO/FPO Addresses: BASTION® ships to addresses within the U.S., U.S. territories, and in most cases APO/FPO/DPO addresses. For PO Boxes and APO/FPO/DPO addresses, BASTION® uses USPS First-Class delivery as the default service.
INTERNATIONAL SHIPPING (OTHER THAN USA AND TERRITORIES)
PROHIBITED ITEMS:
Our accessories for firearms are prohibited from international distribution. This includes all plate types, mag releases, grip plugs, pin kits, slide lock levers, etc.
Eligibility to ship knives and cutlery is dependent on each individual country's policy. It is the customer's responsibility to understand and adhere to their country's policy about the import of knives and cutlery PRIOR to purchase. Knives rejected, confiscated, returned, or lost by customs agencies and/or carriers are NOT eligible for replacement or refund.
ACCEPTED ITEMS:
For information about shipment of all other product types besides firearm accessories and knives, please send inquiries to orders@bastiongear.com. Include product titles and or product SKUs of the items you're interested in purchasing. Include your full name, full address, and phone number so that we may calculate shipping option costs. We invoice through PayPal via email. You do not need a PayPal account, just a major credit card.
It is the customer's responsibility to understand and adhere to their country's policy about the import of products PRIOR to purchase. Products rejected, confiscated, returned, or lost by customs agencies and/or carriers are NOT eligible for replacement or refund. .
SHIPPING CONFIRMATION & TRACKING INFORMATION
You will receive a Shipment Confirmation email once your order is fulfilled. The confirmation includes the tracking number, which should be active within 48 hours of receipt of the email. If you have not received an order tracking update within 3 business days (domestic) or 10 business days (international) of your order payment date, please contact our Customer Service team.
SHIPMENT DAMAGE
BASTION® will replace orders that have been damaged during the shipping process. If you’ve received a product that is not working due to damage during shipping, please contact our Customer Service team within 3 business days of receiving your order. We require clear pictures of the damage to the shipping container (envelope/box) AND damage to the product.
LOST OR STOLEN ORDERS
BASTION® does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported as lost or stolen. Contact law enforcement for theft-related issues. In some circumstances, you may be able to file a loss claim with your home/renter’s insurance.
RETURNS
Please see our Return and Refund Policy as it provides detailed information about options and procedures for returning your order.